BC
Berna-lee Carels
1 reviews | Active since Jun 2013
16 Jul 2025, 09:13
Slow service
I cancelled my policy on 8th July debit order still went off on the 10th I immediate logged a ticket for refund today is the 16th I am still seeing that its getting investigated, should have been resolved by now
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Replies (2)
Capitec Bank's replyOfficial
16 Jul 2025, 10:36Good day Berna-lee.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Jul 2025, 10:36
Official
Good day Berna-lee.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BC
Berna-lee Carels's updateReviewer Update
22 Jul 2025, 12:2611 days later still no feedback no case resolved
BC
Berna-lee Carels's update22 Jul 2025, 12:26
Reviewer Update
11 days later still no feedback no case resolved