slow response

I am looking for a loan, I done the estimate and asked to be contacted this was yesterday morning, yesterday afternoon I contacted Capitec myself sent all relevant documents was told that someone would contact me regarding the outcome after verification.

Note that I am a client of capitec and was assured that it would be processed quicker.

it's 14:00 now and still waiting for a call.

thought it would be more convenient to do everything over the phone, but it's far from convenient it's actually a nightmare.

I suggest that people rather go to a branch it's quicker and convenient.