HS
HEIDI S
1 reviews | Active since Nov 2020
27 May 2024, 12:36
Slow response
Capitec business is really slow to respond. Requested opening an additional investment account, spoke to a lady who was going to forward us the documents. This never happened. Had to ask again, sent in all the same selfies and IDs that were sent in when opening the account about two weeks ago and again I am waiting. Why is the response so slow?
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Capitec Bank's replyOfficial
27 May 2024, 14:09Good day Heidi,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply27 May 2024, 14:09
Official
Good day Heidi,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.