Slow processing of funeral policy claims

Capitec advises for natural death, claims will be paid out within 24 hours. My mother in law passed away on Sunday. Her funeral is this Saturday. I loaded the claim yesterday but decided to track the process. No one has even looked at it yet. I also sent two emails, I am so desperate at this stage. The funeral home and catering needs to be paid. The worst part is I’m stuck overseas and will only be home on the morning of the funeral so I can’t phone. I have to rely on the electronic tools which they don’t respond to. Imagine not even receiving a condolence email