Slow and incomplete service: Personal loan application

Received very slow service from Capitec Bank when I app**** for a personal loan. I'm not a client of this bank and app**** online. Someone called me and told me he will send documents. After waiting a few hours, I received nothing. He called the following day and the same happened.

I app**** again and someone else called me. He did send the documents and process for application. I rep**** the email with all necessary documents & information. This has been almost 7 days ago, they do not get back to me.

Very bad service.