LE
Louise E

1 reviews | Active since Oct 2018

15 Sept 2022, 20:01

SLOPPY SERVICE NO LONGER, STEP UP !!!!!!!!!!!!!!!!!!!!!!

PLEASE CAN SOMEONE IN YOUR ACCOUNTS DEPARTMENT CATCH A DAMN WAKE-UP.

SENDING CUSTOMERS MESSAGES TO SAY THEIR ACCOUNT IS IN ARREARS AND THEIR DEBTS ARE NOT PAID, WHEN ALL MY ACCOUNTS ARE SETTLED IN FULL. WHEN IN ACTUAL FACT I OWE YOU ZERO, ZILTHS, ZIPPOS, NOTHING.

I DON'T KNOW HOW BIG CORPORATES AS YOURSELFS ARE NOT FOLLOWING A STRICT PROCESS WHEN IT COMES TO YOUR ACCOUNTS TEAMS TO ENSURE ACCOUNTS THAT ARE SETTLED ARE REMOVED FROM YOUR BOOKS, STATUS'S ARE UPDATED.

WHY DO BIG CORPORATES NOT DO THEIR PART AND ACTUALLY OFFER THE BEST POSSIBLE SERVICE TO THEIR CLIENTS INSTEAD OF JUST HAVING FANCY SLOGANS.

"I CANNOT LIVE BETTER", IF THE RELEVANT STATUS'S WITH THE RELEVANT CREDIT BUREAUS ARE NOT UPDATED BECAUSE SOMEONE FORGOT TO COME TO WORK AND DO THE JOB THEY ARE PAID TO DO.

COMMON GUYS, SLOPPY SERVICE IS UNACCEPTABLE AND I FOR ONE WILL NO LONGER SETTLE FOR THIS TYPE OF SERVICE FROM BIG CORPORATES, IT'S UNACCEPTABLE.

CORPORATES SHOULD DEFINITELY START DOING BETTER, WHEN IT COMES TO SERVICE DELIVERY.

2ND CORPORATE THIS WEEK, SAME FIGHT. 1ST CORPORATE STEPPED UP TO THE PLATE AND ARE IN THE PROCESS TO FIX THEIR MISTAKE; LET'S SEE IF CAPITEC BANK ARE WILLING TO FIX THEIRS.

0
Replies (2)
Capitec Bank
Capitec Bank's reply16 Sept 2022, 06:41
Official
Good day Louise 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
LE
Louise E's update22 Sept 2022, 10:44
Reviewer Update
Good day @Capitec Bank,

Still no contact from an official.
Sloppy customer service 👎🏻👎🏻👎🏻👎🏻