VM
Vu M

1 reviews | Active since Mar 2014

06 May 2025, 19:12

Sloppy Service

Very poor, sloppy service. You initially set good expectations by processing credit applications in less than half a day, but now it's been almost a week with no feedback, even after I followed up. I’m starting to take back the praises I shared with a few people about the good service I once received, because clearly things have changed for the worse. Remember, some of us bank with you for the convenience and not desperation.

0
Replies (1)
Capitec Bank
Capitec Bank's reply06 May 2025, 20:36
Official
Good day Vu, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.