SLA time sucks

I made a reservation on the 31st of January. Payment was done via their website Agoda.On the early hours of the 4th of February another payment was deducted. When I make a statement it says one payment hasn't been processed the second one has been successfully charged. I tried making contact with them Agoda and they advised I should contact my bank as the money is still not processed by them. They can see my statement and what is difficult for them to release my money. Contacted the bank and they said they will release my money.