SLA

I had an online transaction going off my Capitec account this morning, the transactions and I had nothing to do with it, the transaction did not go via my app was authorization mean the merchant is not 3D secured, No OTP was sent to me to verify the transaction and now I'm being told that the matter will be resolved with the next 14 working days, I'm the customer and I'm now inconvenience because the transaction that I didn't authorize I want my money returned into my account before close of business today i need to pay for bond tonight.