EVDW
Eduard Van Der Westhuizen

1 reviews | Active since Jan 2017

25 Jun 2019, 15:31

Sketchy agents

Hi there,

I signed up for a Capitec bank account on 22 June. During the sign up process, the agent wanted me to transfer my debit orders to the new account. I informed the lady that it won't be my main account and I would like to keep things as is. However, she was very persistent and eventually I signed with her promising that nothing will be affected until I give authorisation to do so. Today I got an email stating that Capitec has emailed all my beneficiaries to move my debit orders to this empty account.

I am infuriated by this and it shows to me that Capitec agents can't be trusted. We are just given a bunch of documents to sign without any opportunity to read over anything and in the end get *****ed over.

Planning to cancel my account as soon as possible.

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Jun 2019, 16:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank