Sizing clients

Your bank is the worst honestly I even moved my salary to a different bank. My brother in laws account was blocked because they felt the amount deposited to his account was not legal, fair enough! Did they notify him? No he earns 350 from government and went to check if it's in but he was surprised the account was blocked nobody could explain why. He went to the branch with his niece and still nothing. Last week we went with with him to the branch in westgate mall iyoh! Zolile was hell band on telling us how the bank police are feel the account was used *******ly. For me that was very judgemental. Another thing, why not say ***** dept or forensic are we so dumb? The manager promised to follow up as I complained about the Roodepoort branch as some Seleke lady didn't do her job. Until now no feedback. They asked for a copy of ID no acknowledgement or anything.