Situation with rowdy client well handled

Compliments to the staff member welcoming clients at the door as well as to the bank manager for handling an extremely rude and rowdy client in a professional manner.<br> <br> From the get go, the client had tried his utmost best to interrogate and pressurize the staff member manning her post on the floor, a situation which was rather uncomfortable for both her and everyone else present. However, she handled the situation well and remained professional in her response.<br> <br> Due to the slow IT system at the time, the bank manager ensured to address clients waiting in the queue explaining the situation, apologized for the inconvenience and offered those standing a seat should they wish. This gesture was highly appreciated.<br> <br> Unfortunately the arrogant client had stepped outside at the time, only to return a few minutes afterwards to continue his rude rant. The manager then approached him to repeat her sentiments, however, his miserable mood had set in for the day and wasn't going to change anytime soon. The foul language used and the manner in which he spoke to others (and especially to ladies) was uncalled for and utterly disgraceful.<br> <br> Sincere apologies to your team. Keep up the good work!