Siphamandla does not live CEO, lazy unconcerned political appointment.

I’m very disappointed in the experience from Siphamandla on WhatsApp.

Your website says: “ Personalised experience- An affordable, simplified banking solution would mean very little without excellent service.” so why does Siphamandla not live by your FUNDAMENTALS?

Let me explain.

There’s a subscription called Showmax that charged to my account and when I contacted Capitec on *** the phone does not even ring. I then contacted through WhatsApp chat to dispute this purchase, there’s this Siphamandla under the ***** option who refuses to help me or offer any option. He responds like someone who doesn’t care, shoves the blame to me and says I must contact DSTV myself.

I demanded a reference number, his surname or employee number and he refused to answer me, not even an explanation as to why he won’t, can’t or doesn’t need to provide this information. What an ARROGANT!………. comfortable!……. employee. Absolutely horrible, so you do not have any empathy or concern for your customers finances? What if I couldn’t buy any food due to this issue, your bank does not care about anyone.

Your company will be left in the dust with this sort of customer service. I am studying Accounting Science, and my income and business will increase but I will leave your bank and not do business with you at all.

You have CEO values but this lazy employee does not live it.

You should review Siphamandla’s performance, he’s way too comfortable and offers a bad experience that has guaranteed that I will close my account.