Simply N0 RESPONSE!

I had a personal loan with Capitec Bank. I went under debt review, because I had some financial troubles.<br> However, in July 2015 I settled this loan in full.<br> This is how it happened: I went to capitec branch in tokai to get a settlement amount. I was told that because I was under debt review I had to phone the debt review department. They gave me the telephone number. I phoned the debt review department and was told that a settlement letter have to be requested and an email with will be sent to me with a settlent amount. I waited nearly a week for this email. When I got this email I immediatly settled this account based on the settlement amount on the email.<br> I waited a few days for this payment to reflect. In the account of capitec and requested a paid-up letter. I requested this more tthen 5 times via email. No response. I went capitec branch in cape town to request this paid up letter. Here they phoned the debt review department and they also requested the paid-up letter. I was told that the paid-up letter will be sent to that branch. I waited. 4 hours later still no email. No respons. Now I'm getting letters from capitec that this account is in arrears! Suddenly a response!