Simply inhumane

I made the mistake of inquiring about debt review. The process began and the form was sent to Capitec once they saw I was inquiring about debt review they literally flagged my account a day later. They took everything I had in order to survive for the month. Needless to say I cancelled my application (Debt review) and those forms were also sent through to Capitec (5 May). I'm still waiting for them to remove the status of debt review from my name. It's honestly like they don't care. I've called multiple times and still nothing. I'm so upset.