Simplify your services, We will live longer!

I contacted Capitec Bank Client Services for assistance with regards to Mobile and Online Banking and as well International Payments. I spoke to a lady by the name of Dikeledi (excuse my spelling) in Centurion, Johannesburg. Long story short the theme of the interaction and Capitec Bank was/is "We cannot do it". So, Capitec could not help me with sorting out my mobile banking, apparently i need to go into one of the branches. I need to stop what I am doing as busy as i am, as i already have to dedicate my time to contact them for help, and i get referred to a branch! After she took 10 mins to tell me just that, and another to tell me Capitec cannot make international payments but can receive them. I need strong balancing in my life clearly. Instead of making small black cards (looks cute by the way), Capitec should start working on their services or lack there of. I mean whats verification for? there are a lot of questions they can ask. especially after needing so much details already to open up an account!

Anyone who is with Capitec is in it for that cute black cards. cant wait to see the Platinum one that will come soon, but we'll still be sitting with the worst services.

Now, i have been inconvenienced. Capitec, you are USELESS. Thanks.