SIMPLIFIED BANKING = WASTE OF TIME

I have been a customer of Capitec Bank since 2011. On 25 January 2016 I submitted a loan application on their website. I did not receive any feedback and then inquired via Facebook on 28 January 2016 and then again on 4 February 2016. I received a telephone call yesterday to say that I have to visit a branch for further assistance as the company that I work for is not on their system and the company's details have to be captured at a branch. Today I went to the branch with my ID and Pay Slip for the past 3 months only to be told that the pay slip is not vaild as it confirmed my salary for 3 months and not for 1 month. What is the point of accepting applications online when I still have to go to a branch? My salary is deposited into my account. Can you not see that? What a complete waste of time. I will be taking my business to a bank that is more modern in terms of today's technology and who appreciates their customers and don't waste their time. Capitec Bank has more red tape than SARS!