simplified banking ? Surely they jest

I discussed my issue with a friend who also have a loan with capitec and was told someone called her to discuss a debit order to take place on the 15th instead of the 25th Dec as most definitely stipulated in the loan agreement. I was not called and just sent sms's. There was no money in my account because I switched banks and my salary was thus moved. As stated in a previous hellopeter report I walked into a capitec bank asking for a credit card and a consultant felt the need to switch debit order mandates which I did not ask for .Today I phoned in and spoke to a consultant named EMMA. Firstly I can't believe this bank is so cheap that it's not a shared call and she had no clue what I was talking about when I asked if it's a shared call. I asked her who was going to cover the bank costs for attempted debit orders before arranged date and she had no answers. If the consultant back then did not move debit orders between banks I would not have had this issue. Nevertheless as stated on your recordings the calls are recorded for quality purposes. I told EMMA I can't afford to stay on the line to listen to her read a composition before debiting the loan amount. I told her the money was available and she should go ahead and debit and before I hung up I told her to call be back (to listen to her read her little composition). She promptly said yes and up to this moment I'm waiting for her call back. Why state in your sms people should call for assistance if you too *********** to assist by simply calling back? Rest assured I will take this further with the banking ombudsman if the debit order does not go off AFTER the call I made today.