SIMPLIFIED BANKING NOT SO SIMPLIFIED

<p>This morning I went to a Capitec atm in Centurion on Jean Avenue. I then inserted my card and the machince asked for my pin which I then entered into the machine. I then stood at the atm and called their call center number and spoke to a dull uninterested Busisiwe who advise she has blocked the card. While speaking to her i received an sms stating that I had withdrwan R3000. How is this possible when I never even got to that part as the machine went blank after that. I then acalled the call center again and was told that I must wait 11 days to access my funds. I was given a nother reference number. I then waited for the bank to open and went inside the branh because htis atm has a branch as well. In the branch I was assisted by Marvin Phillipus who was helpful. Then while he was speaking to me his colleague Daphne Mkhuma told me that since I did not have an app on my phone that I cannot blame them for this. How does she say that to a distressed client and then walks off after that to talk to her colleagues? I then asked for the branch manager Kamohelo Mofammere who rolled her eyes at me and told me she will address the matter with Daphne because she had been rude to me. Kamohelo and Daphne then walked away and the branch manager tells me "what must we apologise for?". I am highly irate and annoyed with Capitec's poor customer relations and lack of service. Kamohelo and Daphne should nto be interacting with clients because they do not have a clue on how to deal with customers. They are rude and simply do not care. They could not be bothered at all. The only people who were actually showing me assistance was Marvin, Lesego and Nicole Ascencao. They explained the process to me and advised me what I must do from hereon. The branch manager Kamohelo simply dismissed me with " If you are not happy then you are welcome to escalate the matter and load a complaint"...wow I am speechless. Even after asking Kamohelo if that is her closing message to the matter she again rolled her eyes at me and said nothing!!!</p> <p>I even have a recording of the staff giving me attitude, It goes to show that bank staff give you attitude and do not give a **** about the clients. Capitec, watch me as I tell the whole world about your pathetic service. I will complain on every complaint forum and board until this matter is resolved. You have nonchalant staff that could not be bothered about client service, yet your ad's say the opposite. HIGHLY ANNOYED SOON TO CANCEL CLIENT!!!!!</p>