JvdW
Jessica van der Westhuizen

1 reviews | Active since Oct 2009

18 Mar 2015, 12:53

Simplicity the ultimate sophistication#yeahright!!

I've submitted an application online in February with no acknowledgement from Capitec, twice on the 02/03/15 via sms - still no reply to acknowledge receipt. I finally went into your branch at Southgate Mall on Saturday 14/03/15 and send another sms. Finally, I received a telephone call this past Monday to advise that my application has been unsuccessful due to affordability. WTH??? My cost to company per month is R28 846.32, I've settled my vehicle finance with Nedbank and ITC yet to update on their side. In light of the above, I would like my application to be re-assessed.<br> <br> I expect the courtesy of a prompt response from your offices and the necessary investigations and/or inspections from qualified personnel.<br> <br> I can be contacted on ***<br> <br> Cordially,<br> <br> Jessica van der Westhuizen

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Mar 2015, 14:04
Official
Hello Mz Fox,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank