Simplicity is NOT the ultimate Sophistication

<p> I called the Capitec Collections department 19-07-2016 to see if i can be able to move my debit date for this month since I am restructuring my debit orders, I spoke to Mpho a consultant who was unhelpful and wanted to pass me to his team leader, I then spoke to Innocentia Sambo team leader in collections. When I explained to her my situation she explained that if my debit date has not changed they cannot assist me with moving or stopping or doing anything to the debit order. I don’t have a problem with the terms and conditions but the service I received the manner that Innocentia spoke to it sounded as if she was saying Shut up Mrs Moyana and get off the phone. I am honestly amazed that a huge bank as yours cannot accommodate their clients and that you are not flexible with your debit orders . You say Simplicity is the ultimate Sophistication but this is not the case . I feel that you are not accommodating towards your client , you are a big bank now and should be playing with the big guns . I am not happy at all and Innocentia was outright unhelpful and did not try to understand me . it does not matter how long I have been with you bottom line I am your client.</p> <p> </p> <p> </p> <p> </p>