Simplicity is clearly NOT the ultimate sophistication. CAPITEC IS TOO SIMPLE WITH THEIR SECURITY!

To whom it may concern.

I am disgusted and agreeved with the service I've received from Capitec Bank. Their security is pathetic!, to say the least, as I have been de*****ed off my hard earned money and I believe it was their own employees! Yes, I said it!

I was called by someone who clearly had my personal details because this person had my transaction history, account number, including where and when the said transactions occurred. TELL ME THIS ISN'T A CAPITEC EMPLOYEE! This guy gave me a PIN that starts with *55... its a long number which blocked my cell phone number so when *****ING my money the transaction wouldn't reflect on my phone. I repeat, this is a Capitec employee and Capitec failed me as a client. I chose them to save my sons graduation money and they let this happen.

I later found that my money was ****** and I immediately called the Capitec contact center and after having to call 5 TIMES to get a hold of someone they advised that I should go to my closest branch. This happened Saturday afternoon, Sunday early morning I visited my closest branch and I have to say that this is by far THEE MOST USELESS BUSINESS BRANCH OF ALL TIME, EVEN OUR SHOPRIGHT U-SAVE BRANCH GIVES BETTER SERVICE THAN THAT CAPITEC BRANCH, IT SHOULD BE SHUT DOWN IN MY HONEST OPINION! I spoke to the branch manager and she said and I quote VERBATIM! .. "You are talking to the wrong person .. This is very common and there's nothing we can do". They managed to trace my money to ANOTHER CAPITEC ACCOUNT! TELL ME THIS ISN'T A CAPITEC EMPLOYEE! I asked her if theres anything they can do for me as I'm their client and this person stole my money and she said, the ***** IS THEIR CLIENT TOO? HOW CAN A BANK OF THIS MAGNITUDE BE SO USELESS AND PATHETIC WHEN IT COMES TO PROTECTING THEIR CLIENTS FROM *****! I mean it's a bank for heavens sake, there should be counter measures put in place for cases like these, ESPECIALLY IS YOU CAN TRACE THE MONEY TO AN ACCOUNT THAT'S IN THAT SAME BANK! THIS IS REDICULOUS AND I WILL, BY ANY MEANS, CONTACT THE CEO to have this sorted! I was advised by the useless branch manager to open a ***** case with the police, which I did today and they, with a disappointed expression, said that this isn't the only case they have and it won't be the last. There are hundreds of similar cases of this nature, exclusively from Capitec account holders! Which is baffling to me because one would assume that Capitec would care enough to put preventative measures in place to avoid this but Nooo, let the clients suffer right?!

I want someone to call me and explain how a Financial Facility like Capitec cannot help me here!

Looking forward to your PROMPT call. Tshepo Malatji *** ***