Simplicity - I think NOT!!!!

<p>All I want to do is settle my Loan account but apparently Capitec does not want my money.</p> <p>I have been sent back and forth to branch and phoning just to get a settlement letter.</p> <p> </p> <p>When I go to the branch they say that I must phone, when I phone them, they say that I must go to the branch and now because I do not have a Capitec bank account I have to wait 7 working days for a settlement letter. THIS IS WHY I DO NOT BANK WITH CAPITEC and why I want to settle this loan and move it to a BETTER bank. </p> <p> </p> <p>I have sent complaints, I have sent queries to which I have not had the courtesy of a reply.</p> <p> </p> <p>This is the worst service I have ever come across, Capitec is the most unprofessional bank and they have no idea what they are doing.</p> <p> </p>