1 reviews | Active since Jul 2017

19 Jul 2017, 23:35

Simplicity doesn't matter if nothing works..

<p>The iPhone app feels like a WAP based application with a pretty skin.</p> <p>It's unreliable, illogical, slow and when eventually you do manage to break into your own account, feeling lucky for not having suffered a ****** mobile (in which case you'd be *****ed, since some fool thought it appropriate to require logins on both mobile and desktop platforms simultaniously, as the mobile app authorises the desktop version, raising the question that why even have internet banking for the browser, if you might just as well achieve the same headache on the app only.. Pure genius, I tell you..).</p> <p> </p> <p>If, and it's a pretty big "if", eventually you do manage to pass the blood test, and have stamina or cause enough to still feel like actually doing something on your account, it asks politely: "What would you like to do?" followed by these options: "> Internet Banking"</p> <p>DUUUH, MOTHER****ER!!</p> <p> </p> <p>Which is promptly followed by the blow that seals the deal:</p> <p> </p> <p>***</p> <p>System Error</p> <p>A server error was encountered. If the problem persists call Client Care on: 086ITSNOTMY****INGJOB<br /><br />-- Some other irrelevant copy--</p> <p> </p> <p>I Want To:</p> <p>> Sign In</p> <p> </p> <p>***</p> <p> </p> <p>Top end service.. World class..</p> <p> </p> <p>I'm not even going to go into the mission it was to open this account in the first place, since apparently South African Identity Documents are no longer accepted if you happen to have renewed your passport and therefore have a different (more recent) photo on the DHA database to the one in your ID..</p> <p>How can they expect anyone to look the same as they did NINETEEN (19) years ago?</p> <p>It's a joke..</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Jul 2017, 08:10
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply28 Jul 2017, 14:12
Official

Good day Mr du Plessis

As per our telephonic conversation, please be advised that your concerns will be escalated to the relevant role players.

Kind regards

Nondi Tsholoba