Simpler Better Faster MY FOOT

I am a Capitec client has been for over 6 years, and I have received the poorest services from you guys. Your processes are ineffective and it is not working for me. I am sure there are more people, but I am speaking for myself.

My Capitec funeral policy has been deducted twice, and I have trying to get a refund from the bank, and it frustrating. I literally made 2 calls, chatted to 4 agents and the worst is your WhatsApp line. You are talking about Simpler, Better Faster but I think you have bitten off more than you can chew on guys. If you feel the need to assist me, my reference number is ***. Your services are pathetic and I now understand why so many people leaving your bank.