Simple things - Incompetence thrives

Firstly, your Call Centre integration between various departments is not working efficiently. Revise your interdepartmental policies and workflow. I was sent from pillar to post from one person to the other. Your direct loans department is engaged, and interestingly I cannot call them, only your call centre agents can, but it does not work. You are paying a lot of people for a simple thing not to work.

The issue is, I need proof of payment for a loan consolidation between Capitec and Wesbank. The transaction took place on 28 May 2021. I am not getting any help from you *********** Customer Service systems. Very appalling I have to say. Embarrasing to say the least for a company like Capitec. I cannot access the proof of payment via the APP as Capitec made the payment directly to Wesbank - I do not get the option of sending a "payment notification".