Simple refund turns into catastrophe

I received a call from a Capitec client to say that they have wrongly deposited money into my account (which is closed for several years by the way). Capitec told her that they cannot reverse the payment as I have to authorize it..... I do not even bank with them. I went to see Capitec and they said that the depositor must just do an affidavit to explain. She did that. Yesterday Capitec head office phones me to say it is sorted. This morning Capitec phones me to say I must also do an affidavit otherwise they cannot refund their client. Where have you ever seen such incompetence with a bank? Like the saying goes - save now and pay later. Now I have to, at my expense, have the runaround to the police station and Capitec again to try and sort out this problem with Capitec. Every time it's a different story which develops into something new. I hope this is the last runaround and that Capitec refunds the lady her money.

I am also taking action against Capitec if they do not remove my total profile from their system within 7 days as per the affidavit that will be lodged at their Langeberg branch tomorrow.