Simcard Swap ***** **** Where 17 Transactions of more than R78000 were not flagged,Held,Noticed or Stopped by Capitec Bank

On the 20th Of November I was a victim of Simcard **** where I was de*****ed on all my savings of more than R78,000.

More than 17 transactions were performed in my banking app within few minutes *****ulently without being flagged/suspected or held by Capitec bank.

The following transactions were *****ulently done successfully in the app and not being picked up by the bank: 1.Simcard swap was done and *****ulently inserted in other devices without my knowledge. 2.Passwords/Access to the Banking App were done. 3.Limit increases were done successfully although the maximum limit for any transactions in my account is R10,000.00. 4.Digital Payment of R3,000 was paid *****ulently to Cell no:*** 5.Cash Send of R3,000.00 was paid *****ulently. 6.Cash send of R2,000.00 was paid *****ulently. 7.Banking App Transfer of R70,000.00 from my flexible savings account to my main Savings account no:***. 8.Internet Banking Payment of R12,000 to Capitec bank account no:***,Name Lolo Cell no:***. 9. Internet Banking Payment of R15,100 to Capitec bank account no:***,Name Mr LN Cibane Cell no:***. 10. Internet Banking Payment of R15,100 to Capitec bank account no:***,Name Mr TN Mthimkhulu Cell no:***. 11. Internet Banking Payment of R15,100 to Capitec bank account no:***,Name Mr Ndulini Cell no:***. 12.Debit order Reversal of R449 from M-Choice. 13.Debit order Reversal of R360.27 From InstantLife. 14.Debit order reversal of R44.89 from FNB Funeral. 15. Debit order reversal of R378.11 from Vodacom. 16.Prepaid Airtime Mobile purchase of R200.00to Telkom Mobile no: 17. Prepaid Airtime Mobile purchase of R500.00to Vodacom Mobile no:

Although Capitec is aware of Simcard Swap ***** **** they failed to pick up that these unusual transactions which were taking place within minutes just after Simcard was inserted in another device. These transactions should have been put on hold as they are huge, repetitive, using same cell number as notifications and unusual debit orders dispute reversals just after making huge payments.

Capitec Bank must refund me all the money that was *****ulently ****** in my account as the more was taken from their account, they should have measures in place to prevent or held the money being transferred until proper verifications, calls and identifications been done. Although the matter was reported to Capitec few minutes after being *****ulently performed,the bank should hold the money and not release more special as they are paid to another Capitec accounts.

As of today I haven’t received any correspondence from the bank although I do daily calls.