Sim Stopped Working Again!

So my sim stopped working again! Cant receive call. People cant reach me in am emergency... How do I log into banking apps without my OTP? Called the customer care center but no help. Said they would call back immediately to test but that was around 8h30am. Once again Capitec Connect PLEASE DONT TRY TO CALL ME TO FIX THIS AS OBVIOUSLY MY CELL CANNOT RECEIVE CALLS. EMAIL ME ON THE ADDRESS ON RECORD. This was my last complaint which I thought was resolved months ago... 'Originally had a Capitec connect sim, then moved to my bank's sim package however decided to return back to Capitec connect. This is obviously way too complicated for Capitec as its over a month and my number is somewhere in limbo! I cannot receive or make calls or sms's, no OTP's for banking... Nothing.... Besides the major inconvenience, this is a safety issue as what happens if I need to call in an emergency or if someone needs to call me in an emergency. If this were to happen, I would hold Capitec legally liable! I have spent four Saturdays at Overport branch as the C/care telephone centre states they cant assist. I have been given about 3 new sims. From Capitec porting my number to the wrong sim... To them stating they tried to call me but I did not answer... I dont know if this is incompetence or negligence. How can I answer their call if my sim does not work!!! I have even requested they email instead. Still waiting over a month with no sim number. My email address is *********** (not gmail)!... Dont know what else to do other than complain and close my account. The challenge is that I MUST have my number back!!!!!! Incident number - **********94'