1 reviews | Active since Sept 2017
Signature forge on document
FW: Incident# ********** 5 CM
Capitec bank gave me a loan and the terms and conditions was not well explained , as proof on the contract where my the consultant ant forge my signature, the bank ignores my complaint and still awaiting for feedback from 2 October , how can this contract be valid if the consultant signed on behalf of me.
Please note that the signatures you indicated on the below email are that of your Credit Card agreement and not of the Loan agreements that you are disputing. Our Forensics department will however, continue to investigate the allegations regarding the Service Consultant signing the agreement as the discrepancies you indicated are in your Credit Card Agreement and not the Loan Agreements.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Dortley
As discussed telephonically, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
Good day Miss Dortley
As discussed telephonically, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank