ZP
Zizipho P

1 reviews | Active since May 2023

15 May 2023, 11:51

Sickened

On the 30th of April 2023, My employer payed salaries into every employees respective bank accounts. Up on receipt of my salary I then transferred it to my sub account i.e savings plan,via the app. 5minutes later my app was not working. I then called their help line, spoke to the consultant. Consultant told me that my account got frozen due to suspicious ***** from the employer. I ask what do I need to do to get my account unfrozen. Instruction was that I should get P.O.P and affidavit from the employer,which I did get.1st of May 2023 I went the Branch submitted all the documents. The app was unfrozen but the funds were held back.Went back to the Branch again from the 4th till the 12 of May 2023 till now nothing has been done. Now my concern is how many days does it take to investigate suspected ***** because my colleagues using other Banks were sorted in one day. Its been two weeks now with no proper feedback. I had like four case numbers for this incident and clearly nothing is been done. I am sickened with this thing and already changing the bank. Even to this day my salary is being held for no good reason.

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 May 2023, 12:04
Official
Good day Zizipho Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank