Sick without sick note

Sunday, 04 Dec I went to the Chris Hani branch to ask for an increase on my credit card funds or allowance. I was told to go back and get a 3rd payslip which I did. Because it was almost 1oclock, I decided to go to the Newmarket Mall, Alberton branch. I produced my 3 payslips, then I was told that there was something the consultant was seeing for the first time in my payslip and that my matter would be escalated as per the policy. My payslip was written sick without sick note, something which has got nothing to do with Capitec, it is not a deduction but hours paid for by the employer when an employee is absent without a medical certificate. I realised that this credit card fund increase will take forever to be approved, I took my payslips and left. What a waste of my time, my petrol, I took a day off from work. What I do not understand why this application would be escalated as my normal hours reflected on my payslip, I don't know why the "Sick without sick note" became an issue which had to be escalated.