Sick of CAPITEC and their POOR SERVICE

My name is Theresa Sasman its been a year and one month since I last had access to my CAPITEC BUSINESS account on the 19th February 2025 I contacted Capitec Client care I asked the consultant that I spoke to if he can put a stop on any transactions going out of my account because I lost my phone that morning and everything was on my phone including my passwords for my my banking apps I also told him Im expecting money to be transferred to me that's why I wanna stop any money's leaving my account he then said to me his gonna put a temporary hold on my account which I can phone in at anytime to have the hold lifted I agreed but ever since then I have never had access to my account I've been phoning and emailing Capitec ever since they reply to my emails I get a case number but as soon as I email them back I don't hear of them again it's frustrating because I don't even have access to my money and no one is making an effort to assist me in any way I'm 65 years old I don't have the patience to deal with this anymore ive been emailing them the whole of last week then Monday past i received an email saying one of their agent's will call me in 2 days I'm still waiting for the agent to call to top it off I'm still also waiting for my card I have never received my card all I get is we apologise for any inconvenience caused I don't need apologies I need results and I need my money and access to my account This is my contact number if Capitec wants to resolve this *** my email ***