Sick of Capitec

Capitec, in regards to my ***** case. I have the below issues with you 1. You never contact me unless i contact you. You never provide me with any feedback. 2. I want to know whats steps are being taken to the 2 call centre agents who simply did care about helping. Is it that difficult to trace that calls? I am definitly holding YOU responsible for not doing your job. 3. Do you follow up with fnb? 4. This case was opened on the 9th of september (despite me trying to opened on the 6th and 7th) when will you people see the urgency in this matter. After this case is resolved i am movong banks. Useless!!!!!!