Sick and tired of poor service

Item: Capitec Bank
Rating: 1
Author: Nadine M

My app has been off for 2 days and now I have to go to a branch. I'm going to the branch, but this time it is to close my account . Done.... Not going to waste my time no more.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

16 Jan 2020, 09:09

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply16 Jan 2020, 09:09

Official

Capitec Bank's replyOfficial

16 Jan 2020, 13:22

Hi Nadia M

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on the number provided in the SMS sent to your contact number.

Kind regards
Capitec Bank

Capitec Bank's reply16 Jan 2020, 13:22

Official

Hi Nadia M

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on the number provided in the SMS sent to your contact number.

Kind regards
Capitec Bank

Nadine M's updateReviewer Update

16 Jan 2020, 13:42

Hi
My issue was resolve thank you.

Nadine M's update16 Jan 2020, 13:42

Reviewer Update

Hi
My issue was resolve thank you.