Sick and tired

I logged a query with CAPITEC more than 30 days ago.... I tried to scan to pay at clicks in July and R1000 went off and it didn't register on their said and was told it will reverse back into my account. When it didn't they told me to query with my bank which i did and i was told by the consultant that it will take about 30 days to resolve. It has now been 30 days every time i call they tell me they will escalate and someone will call me. Till today no one has called and my money is still not back. I just want my money back in my account