Sh*t service from capitec

I had an unauthorized debit from McAfee who I canceled in 2022 because they double debited my account and refused to refund me. When I lodged a complaint with capitec, all I repeatedly got told is that they have a merchant agreement with McAfee and can't refund me. The only way I can stop this happening in the future is to close my account!!!! I'm capitec's client, NOT Mc ****** Afee!!! But they get the satisfaction of skimming my account of R4,5k and I don't even have Mc ****** Afee on my computer!!! Goodbye capitec, no wonder you are falling down the banking ratings!!