Showing as in Arrears

Good day<br> <br> This is not as much a complaint, as it is a desperate plea for assistance.<br> <br> I have a micro loan with you, which is revolving credit as you know- I app**** for a product at work and I am on the verge of being declined as I am listed as in arrears on the loan, with an outstanding amount of over R5000. I spoke to the call centre and Gabi confirmed that the latter was not the case, but informed me that I would need to wait three working days in order to receive a letter to that effect.<br> <br> Kindly email me, as I do not have access to a phone at work.<br> <br> Please help<br> Marissa