eT
elton T
1 reviews | Active since Nov 2015
28 Nov 2015, 18:05
shortage of atms
Just after 8 this morning I made my way to lansdowe corner mall to use the atm there. As I got there the guy using it had just inserted his card when the machine suddenly said temporarily out of order. I headed to khayelitsha but there was so little capitc atms the lines was ridiculously long. Off I went to mithcell plain town centre. The atms had no money in. I then went to promenade mall . Ther are two branches here. The first one had the atms out of order sign. At the second one the line yet again was very long. With two atms the one only giving a maximum of R500. After an hour I eventually reached the atm. Pointless bragging how fast you growing when you don't keep up with the growing demand
Helpful (0)
Replies (1)0
Replies (1)Capitec Bank's replyOfficial
30 Nov 2015, 10:06Hello eltont6,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply30 Nov 2015, 10:06
Official
Hello eltont6,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
