Shockingly bad IT systems that dont work

I have had an issue on making payments from my Capitec Business Bank account for months. Anytime a certain payment above a certain threshold needs to be made, a selfie needs to be taken for security.

Either I am ugly as sin, or their systems are shockingly bad. I would say its the latter, because the system refuses to verify my likeness.

I have reported this every month now for over 3 months, each time I am told IT will contact me to resolve (which they never do) and that I must rather make the payment through my online banking on my PC.

This workaround was successful up until now, as when I try to login to my online banking it asks me to verify my login via the app, with, you guessed it, a selfie.

I now cant make any payments, the very systems render the very purpose of this bank useless.

I also went into a Capitec branch to resolve (the only reason I give a 2 star rating is some of the staff were friendly to deal with). Unfortunately I didnt have my login credentials on hand, however I noticed the touch screen that they asked me to login to has a screen based keyboard thats so low, I literally had to get on my knees to type on it.

Whoever runs the IT systems for this bank doesnt what they/them/theirs are doing, and frankly have caused my business delays and wasted my time. Hopefully I can somehow get this resolved, otherwise I might as well close my small business down.