Shocking, useless, worst bank ever

Your international help is useless. My mom and I have been trying to contact you for nearly two weeks now, for someone too assist her with her account. She is in the UK and has been locked out of her account after spending R 200 on airtime trying to contact Capitec from my side to try and get her assistant, still nothing has happened. We where told they will Skype her, as her phone won't do international calls, we still waiting. She has no money over there and needs to buy food. Capitec service is so shockingly useless that now she has no way of eating. We have emailed, called and posted on social media. If Capitec cannot sort this out I will be getting my lawyer involved. Capitec is going down hill fast and after the service I have received I will never recommend this bank again to anyone!