Shocking to Dishonest Service

My brother transfered funds from his Loyd's Bank account to my Capitec account on the 1st September and I have still not received the money in my account and it is the 26th September! I find this totally unacceptable and being very close to dishonest.

My brother queried Loyd's on what had happened on the 14th September and after an investigation it was determined that due to my brother using "Jem's Car" on his reference Capitec Bank queried who "Jem's Car" was and wanted to send the funds back. Loyd's instructed Capitec to pay the funds into my account and not return it.

When the funds were not paid into my account I queried my branch and they promised to come back to me.....but nothing. I then spoke to Gerhard the regional manager and I sent him my confirmation of the payment from my brother. He promised to let me know what happened and again nothing. I was in the Greenacres branch again on Friday and was told they would call me....still nothing!

I am very annoyed at this total lack of follow up and feel that this is very dishonest to with over R 15 000 without a valid reason!