LR
Lee-Anne Rautenbach

1 reviews | Active since Oct 2017

30 Apr 2020, 09:53

Shocking state of banking security - Capitec

How is it possible for debit orders to go off my account without my signature or approval. 4 Debit went off my account: Phone vlt, Unitedcon, Arcadezone, Unirewards.

I HAVE NEVER EVEN BEEN ON THESE SITES!!

Capitec, your banking security is shocking!

And now the following is my responsibility: Cancellation or stopping the debit order at the bank, and the bank charges are for my account! The risk of a bad credit record, according to the Capitec bank site! Phone call upon phone call that costs me money! Frustration to try and get hold of these companies that I have never even heard of!

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Apr 2020, 09:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply28 May 2020, 16:22
Official
Good day Mrs Rautenbach As discussed telephonically, I confirm the matter has been dealt with.  Kind regards Complaint Management Capitec Bank