LR
Lee-Anne Rautenbach
1 reviews | Active since Oct 2017
30 Apr 2020, 09:53
Shocking state of banking security - Capitec
How is it possible for debit orders to go off my account without my signature or approval. 4 Debit went off my account: Phone vlt, Unitedcon, Arcadezone, Unirewards.
I HAVE NEVER EVEN BEEN ON THESE SITES!!
Capitec, your banking security is shocking!
And now the following is my responsibility: Cancellation or stopping the debit order at the bank, and the bank charges are for my account! The risk of a bad credit record, according to the Capitec bank site! Phone call upon phone call that costs me money! Frustration to try and get hold of these companies that I have never even heard of!
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
30 Apr 2020, 09:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Apr 2020, 09:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
28 May 2020, 16:22Good day Mrs Rautenbach As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply28 May 2020, 16:22
Official
Good day Mrs Rautenbach As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
