Shocking service, I would not recommend Capitec to anyone.

I am extremely disappointed in how Capitec has handled my ***** disputes. After reporting two separate incidents one in May and another just recently. I have now been informed that they are unable to recover my money and that the case is closed.

What makes this worse is that the first case was never properly communicated to me, no SMS, no follow-up. I had to keep following up myself, and even then, no one could give me proper answers. I was reassured after the first incident that it wouldn’t happen again, and yet a similar even worse case occurred shortly after.

I no longer feel safe banking with Capitec. The level of support has been unacceptable, and the complete lack of accountability or empathy from the bank is shocking.

After doing everything right, I now sit with no resolution, no refund. This is beyond frustrating it’s a violation of trust.

Capitec has failed me. I would not recommend them to anyone.!