shocking service from Zinhle Thwala

I spoke to a Zinhle Thwala, i was trying to make an online purchase and was having issues. I speak to her and 1st of all she tells me that i should move around as the previous call she received was clear but in a sarcastic manner. I explaned that i was using a landline. then instead of giving me possible options as to what the problem might be she just quickly blamed it on the company I was trying to purchase from. when i phoned that company back guess what he told me and doesnt even work at capitec, maam try and increase your online purchase limit. and indeed that was the problem. so a trained consultant couldnt figure that out instead she was ubrupt, ****y and unproffectional.