Shocking service from Customer care (Funzani) This Bank i hold on Excellence but have dropped the ball on this enquiry

Good Morning Funzani,

I can see this on my statement. Who can I escalate this to please. Your one liner response is not resolving my problem and returning my emails after a week is also not acceptable the FACT is the amount was taken from my account and not returned! Is as clear as daylight on my statements. If you do a little investigation you would have picked this up. I would like to speak to someone who is actually interested in assisting me in resolving this!!

I await you response.

Regards Manfred Nieuwenhuyzen *** Jeremiah 29:11 11 For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you hope and a future.

From: Client Care Centre (Business Support Centre) <***> Sent: Tuesday, 10 March 2020 09:59 To: Manfred Nieuwenhuyzen <***> Subject: Incident# ***5

Good day Mr Nieuwenhuyzen

Thank you for your response.

Please excuse the delayed response.

Kindly be advised there is no funds placed on hold in your account.

Kind regards

Funzani Ramudzuli Agent: Service Admin Service Support T +***1 F +***0 M +***1 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

From: Manfred Nieuwenhuyzen <***> Sent: 05 March 2020 11:54 AM To: Client Care Centre (Business Support Centre) <***> Subject: RE: Incident# ***5

Good day Funzani,

Please could you respond or I will have to use other media platforms. I have just pulled a statement and the money has not been released and is not showing on my statement that it has and the amount reserved has not been returned.

Please can you or customer service attend to this urgently or I will have to escalate this well over due matter!

Regards Manfred +44 *** ***

From: Manfred Nieuwenhuyzen <***> Sent: Monday, 24 February 2020 16:59 To: Client Care Centre (Business Support Centre) <***> Subject: Re: Incident# ***5

Hi Funzani, When I have a look at my bank statement it only shows the debit and shows no credit return of debit? Regards Manfred Manfred Nieuwenhuyzen Cell: *** Jeremiah29:11 11 For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you.

________________________________________ From: Client Care Centre (Business Support Centre) <***> Sent: Monday, February 17, 2020 12:02:10 PM To: Manfred Nieuwenhuyzen <***> Subject: Incident# ***5 Good day Mr Nieuwenhuyzen Thank you for your email. Please excuse the delayed response. Kindly be advised the hold has already been lifted. Kind regards Funzani Ramudzuli Agent: Service Admin Service Support T +***1 F +***0 M +***1 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za From: Manfred Nieuwenhuyzen <***> Sent: 12 February 2020 1:17 PM To: *** Subject: Avis reversal not done MJ Nieuwenhuyzen To whom it my concern, We rented a car in the UK at Ashford International Avis depo, *** GB Date rented 24th January 2020 Returned on 27th January 2020. *** MJ Nieuwenhuyzen I have spoken to Avis they have assured me the reversal was done on the same day on the 27th returned the car however this does not reflect on my statement nether my account of the funds been returned but only of it been taken. Please could you rectify this or investigate it as soon as possible. Much appreciated. Regards Manfred Nieuwenhuyzen *** UK +44 *** Jeremiah 29:11 11 For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you hope and a future. Read the Capitec Bank email disclaimer at http://www.capitecbank.co.za/emailDisclaimer.asp