Shocking service from Capitec’s ***** Department

Shocking service from Capitec! A few months back I had 3 unauthorised transactions on my account by “Microsoft” at the same time for the same amount (something Capitec should have flagged immediately which they didn’t). I contacted Capitec and was told I must pay R80 per transactions for investigation. Ridiculous since that was almost the cost of the individual transactions themselves so I simply went into a branch of theirs, explained the story, blocked my card and got a new one instead and carried on with life. A month or so later, with the new card details and all, the same thing happens where a significantly larger amount was taken off by “Microsoft”. I went into the branch and reported this again and a ***** case was opened. A few days later I get an sms to say the matter has been resolved. Just an sms- no explanation, nothing. So I phone Capitec and inquired why they had closed the matter and they said “we refunded you, it’s a subscription you have with Microsoft though”. I re-iterated that I DO NOT have a subscription with Microsoft, and even if there is such a thing under my name I DID NOT sign up for this and it is *****. Also, I also asked in the branch if they verified that this was was even Microsoft since they kept saying I had a subscription with them and no one could answer me. Capitec couldn’t care less! What more could I do if I already blocked my card and changed banks and money from the same “company” is still being taken out my account with different amounts at different times of the month. They needed to now do something on their side. I then insisted that my details be removed from this so called “Microsoft” and was told that they can’t do this. After I sat on the phone for hours trying to get through to an actual person at Microsoft, I finally did and got confirmation from them in writing that I DO NOT have any subscriptions with them or outstanding payments of any sort and received a reference number too and sent this through to Capitec! I Had to do what the ***** department was meant to do. They investigated nothing!!!! I HAD TO PROVE That I had nothing with Microsoft and go through the hassle. Surely this is the exact job of the ***** department??? I phoned Capitec to further explain all of this and got a personal work Capitec email of someone who works there who ensured they would help me - more false promises. However, she did say on the phone that they can get my details removed from this so called Microsoft after I was previously told that it’s not possible. Meanwhile, I had to get a new card AGAIN at my own expense! I insisted that my details be removed and that proof be sent to me since I have now proved that I have nothing to do with Microsoft! I’ve requested an update s few times and now my emails go ignored and it’s been almost two months!…I pay bank fees every month and trusted that my money would be safe with Capitec and that should something arise I wouldn’t need to carry out the entire investigation myself! Time for a new bank that cares and does the work they are paid to do.