SHOCKING SERVICE FROM CAPITEC!!!!!!!!!!!!!!!

I logged a complaint with Capitec Bank that my account was *******ly being debited twice a month by a company called the PLAYTIME STORE - https://www.theplaytimestore.com.au/ they were taking off between R471.00 to R480.00 odd twice a month, from July 2023 until Nov 2023. https://www.capitecbank.co.za/blog/articles/protect-your-money/what-to-do-if-you-fall-victim-to-card-*****/

This such website that i am told by Capitec that i authorized the debit order for, is for kids clothes and toys, I DO NOT HAVE ANY KIDS AND DONT LIKE THEM EITHER!!!!!!!!!!!!!

As a bank, WHAT preventative measure are you allowing “authorized debit orders” without a fingerprint or OTP? Have you got NO algorithms or AI software to alert you of a breach in your customers bank account, ESPECIALLY when they are debited by the same company twice a month??? I went to the bank the day the last debit order went off, AS I was not getting any debit notifications (i am told under R500) and I was advised that on the screen it showed that it has just been debited and reversal would take place, and that I had to get a new card and it had to be deregistered off the system TWICE, because if you deregister once the debit order doesn’t go away as per the assistant manager at the Capitec Branch at Town Square, Richards Bay. Please give me feedback? And proof of my authorization of the debit order you clearly state i gave authorization to? Otherwise this is breach on my bank account which you are supposed to protect. To date Capitec are just ignoring me.

The feedback i got from Capitec Bank - Please note that based on the investigation Capitec Bank noted that the transactions were authorized and therefore we do not have the dispute rights in that instance your request is denied.

I think this is absolutely shocking service from Capitec after many years of Excellent service from them in the past. I thought that this had perhaps happened to my ABSA account, and the service i received from ABSA was OUTSTANDING!!!!!!!!! Regards Belinda