JL
Jay L
1 reviews | Active since Apr 2019
04 Feb 2020, 09:32
Shocking Service From Business Manager
we have been trying to open an account with Mercantile Bank for 3 weeks now. They made an error on our cell number (no big deal) the problem is the business manager allocated to us (i am not going to name and shame) doesn't call us back we have called her every day for 2 weeks and she does not bother call back to resolve this problem. all she needs to do is capture a cell phone number and resend an online form but this seems to be to much to ask of Mercantile.
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Replies (2)JL
Jay L's updateReviewer Update
04 Feb 2020, 10:27 Mercantile (again i am not naming and shaming) You seem to miss the point where it does not matter if we made the mistake or you made the mistake we notified you 2 weeks ago that a mistake had been made a requested the number be amended. We are not trying to point fingers we are simply fed up that this error was reported to you 2 weeks ago not only hasn’t anything been done since then. You chose to ignore our calls and emails and avoid us instead of fixing the problem. We are not wanting to fight with you a mistake was made and we have asked you to have the number amend surely this is not the train smash that you seem to be making it into. Surely it can't take 2 weeks to fix a wrong number. I don’t believe that one could have called or emailed us back in the last 2 weeks. So please stop trying to play the blame game we don’t care if the mistake was on our side or yours we simply need one digit of a cellphone number changed J
JL
Jay L's update04 Feb 2020, 10:27
Reviewer Update
Mercantile (again i am not naming and shaming) You seem to miss the point where it does not matter if we made the mistake or you made the mistake we notified you 2 weeks ago that a mistake had been made a requested the number be amended. We are not trying to point fingers we are simply fed up that this error was reported to you 2 weeks ago not only hasn’t anything been done since then. You chose to ignore our calls and emails and avoid us instead of fixing the problem. We are not wanting to fight with you a mistake was made and we have asked you to have the number amend surely this is not the train smash that you seem to be making it into. Surely it can't take 2 weeks to fix a wrong number. I don’t believe that one could have called or emailed us back in the last 2 weeks. So please stop trying to play the blame game we don’t care if the mistake was on our side or yours we simply need one digit of a cellphone number changed J
Capitec Bank's replyOfficial
04 Feb 2020, 16:08Good Day Jordan S
We thank you for bringing the below matter to our attention. As per our telephone consecrations we hereby confirm that the issue has been resolved and apologise for the delay that was experienced.
Customer Service is a high priority.
Kind regards
Mercantile Bank Team
We thank you for bringing the below matter to our attention. As per our telephone consecrations we hereby confirm that the issue has been resolved and apologise for the delay that was experienced.
Customer Service is a high priority.
Kind regards
Mercantile Bank Team
Capitec Bank's reply04 Feb 2020, 16:08
Official
Good Day Jordan S
We thank you for bringing the below matter to our attention. As per our telephone consecrations we hereby confirm that the issue has been resolved and apologise for the delay that was experienced.
Customer Service is a high priority.
Kind regards
Mercantile Bank Team
We thank you for bringing the below matter to our attention. As per our telephone consecrations we hereby confirm that the issue has been resolved and apologise for the delay that was experienced.
Customer Service is a high priority.
Kind regards
Mercantile Bank Team