SHOCKING SERVICE - FOREX DEPARTMENT

I am shocked by the service revived from Capitec, Forex department. After numerous visits to the branch, phone calls from the branch and PLENTY of emails, all I get is NOTHING. The Forex department doesn't even have the decency to reply to an email!!!! I am trying to get a payment cleared and every time I speak to them its some other issue. For 3 months now, the process has been different every month. ABSOLUTELY SHOCKING CUSTOMER SERVICE. I feel like they *****ing my money. Its my money and I have to BEG and BEG for it. With absolutely no response from them.